Question 1

Do I need a credit card to start?

Accepted Answer

No. You can start on the Free plan without a credit card. You only enter payment details when you choose to upgrade.

Question 2

Can I cancel anytime?

Accepted Answer

Yes. Pro subscriptions can be cancelled at any time from the billing portal. You keep access until the end of your current billing period — no prorated charges, no friction.

Question 3

What happens if I downgrade to Free?

Accepted Answer

Your profile stays live. You’ll be moved back to Free limits (2 projects, 3 featured images, 4 connect links, 6 starter themes). Nothing is deleted — it just becomes hidden until you re-upgrade.

Question 4

Can I remove Introlo branding?

Accepted Answer

Yes. Introlo branding is included on Free and removed on Pro.

Question 5

Is Lifetime Pro really forever?

Accepted Answer

Yes. One payment gives your account ongoing Pro access without recurring subscription billing.

Question 6

Can I switch between monthly and annual?

Accepted Answer

Yes. You can change your billing interval at any time through the billing portal. Switching to annual prorates your current period and lowers your effective monthly cost.

Question 7

What payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Apple Pay and Google Pay are also supported where available.